DE · EN

Right of Withdrawal

For consumers · Last updated: September 2026

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us,

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form, although it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

If you requested that the service should begin during the withdrawal period, you must pay us an amount proportionate to the extent of services already provided by the time you notify us of the exercise of the right of withdrawal, compared with the full scope of services provided for under the contract.

Premature Expiry of the Right of Withdrawal

Your right of withdrawal expires for a contract for the provision of services if we have fully performed the service and began performance only after you gave your express consent to this and simultaneously confirmed your awareness that you would lose your right of withdrawal upon our full performance of the contract.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.